|Our commitment to our customers
Our commitment to our customers does not simply end once your installation is complete. We provide a
comprehensive aftersales service which provides total peace of mind for all our customers.
"Extremely professional, courteous and friendly service from first visit to final installation"
Mr & Mrs Pearce - Watford
"We would like to commend you on an excellent service throughout. Andy and Martin fitted the windows very professionally, and they are an excellent team. Very clean, tidy and friendly. We will have no hesitation in recommending you to all. Many of our neighbours have already commented that the windows look fantastic. We are extremely pleased with the result. Thank you once again for the wonderful service throughout."
Mr & Mrs Sheppard - High Wycombe
"This has been an exceptional professional service from all the people I've dealt with"
Mrs Colenutt, Herts
|Local installations by Harp Windows
In the unlikely event that you should experience any issue with your installation, we are fully committed
to providing our customers with an after sales service that is second to none:
ü We're fully committed to rectifying any problem.
In the unlikely event that any problem should arise after your installation, then we are fully
committed to rectifying it, and at a time that's convenient to you. We have our very own Service
Engineer and we won't keep you waiting in all day; we can usually be on site within 1-2 hours of
your call if it’s urgent.
ü We’re members of The Consumer Protection Association.
The CPA administer our insurance policies for our guarantees. Each
and every CPA member is thoroughly checked and approved to ensure
they meet the exacting standards of best practices within their
chosen trade. Only then are they eligible to join the CPA membership
scheme that requires them to display consistent craftsmanship and
excellent customer service. Click here to visit the CPA website >>
ü We're members of FENSA.
And as members of FENSA, we are obliged to offer a guarantee or
warranty covering the cost of completing rectification work in respect
of defects and in the event of ceasing to trade, and offer to back this
guarantee with an independent insurance policy.
ü Our products are fully guaranteed.
All our products are supplied and fitted fully guaranteed for ten years and our Guarantee Protection
Insurance backed warranties offer complete peace of mind for all our customers.
|Customer satisfaction surveys
Customer satisfaction is of utmost importance to us, and we cannot emphasize enough the value of good
customer communication, particularly during an installation.
all our customers to complete after installation. Customers are not obliged to complete these
questionnaires, however we are delighted to have received an excellent response from them. The latest
results from our surveys can be found on our Home page.
• 2009: 315 responses with 100% positive feedback
• 2010: 284 responses with 100% positive feedback
• 2011 Jan-July: 93 responses with 99% positive feedback
Final figures for 2011 will be published at the end of the year.
our Home page.